At ArchiVinci, we're committed to providing a seamless experience, but we know that bugs and glitches can sometimes occur. In this guide, we outline the current known issues and fixes at ArchiVinci and offer tips on how to work around them while our team works on permanent solutions.
Photo Not Showing After Generating
This issue could happen due to a few reasons. A common reason is our system's process of delivering the generated image to multiple Content Delivery Networks (CDNs) worldwide. Occasionally, this distribution can take a little longer, causing a delay in displaying the image on the page.
To resolve this, users can click the "See Result" button to open the generated image in a new tab. This often helps to bypass any delays caused by CDN syncing and allows you to view your image as it becomes available.
"Forbidden" Error Upon Opening up the Image on a Different Tab
If users click "See Result" to open the generated image in a new tab and encounter a "Forbidden Error", it indicates the server understood the request but is currently unable to respond. This often happens due to the ongoing loading process as the image is distributed to different Content Delivery Networks (CDNs).
To resolve this issue, users can keep the tab open for a few minutes and refresh the browser afterwards. In most cases, the image should appear after waiting briefly. If the user has a Turkish IP address, there's a possibility that the photo might not load even after waiting. This is because some URLs are occasionally blocked by Turkish authorities. If this occurs, using a VPN service is a helpful workaround to view the image.
Upscaling Error (Resolved on 25 April 2024)
If clicking the "Upscale" button leaves the page stuck in a loading state, users must refresh the page. While this error was fixed on April 25th, 2024, if you still encounter this issue, try refreshing the page after waiting for more than 60 seconds. The error should not persist after this refresh. If it does, please let us know, and we will investigate further to ensure a smooth user experience.
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